Swisscom relies on NTS Retail as the transaction platform for its innovative stores
Swisscom and NTS Retail share a long-standing partnership during which numerous innovation projects have been successfully implemented. The Swiss telco retailer approached NTS Retail's team of experts with a clear vision: A web-based platform was needed that could serve as the basis for the checkout process across all transactions in the stores.
Swisscom
- Telecommunications provider in Switzerland
- www.swisscom.com
Product portfolio
- Telecommunications services (fixed-line and mobile)
- Digital entertainment, smart home and cloud services
- "Quadruple Play" and IT services for home and business customers
Challenges
- Switching to an API-based infrastructure for store operations
- Seamless integration of all background processes across multiple systems
- Improved user flow for the employees without switching interfaces
- Operational efficiency improvements thanks to leaner IT processes
Benefits
- Handling of sales, exchanges and returns from all channels
- The web-based architecture enables an improved operational efficiency
- Forward-looking checkout solution facilitates the integration of new channels
“At Swisscom, we want to be a companion to our customers, guiding them through the digital space. Naturally, this makes it strategically and conceptually important for us to be a trailblazer in driving digitization. By introducing the web-based checkout solution by NTS Retail, we were able to reach several key milestones for the long-term development of our retail concept.”
Dominique Grecchi / Head of IT Experience / Swisscom
Care to learn more?
Download the full Case Study and learn more about the implemented solution and customized functionalities.
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