Swisscom relies on NTS Retail as the transaction platform for its innovative stores

Swisscom and NTS Retail share a long-standing partnership during which numerous innovation projects have been successfully implemented. The Swiss telco retailer approached NTS Retail's team of experts with a clear vision: A web-based platform was needed that could serve as the basis for the checkout process across all transactions in the stores.

Download case study

Care to learn more? Check out our case study.


Product portfolio

  • Telecommunications services (fixed-line and mobile)
  • Digital entertainment, smart home and cloud services
  • "Quadruple Play" and IT services for home and business customers


  • Switching to an API-based infrastructure for store operations
  • Seamless integration of all background processes across multiple systems
  • Improved user flow for the employees without switching interfaces
  • Operational efficiency improvements thanks to leaner IT processes


  • Handling of sales, exchanges and returns from all channels
  • The web-based architecture enables an improved operational efficiency
  • Forward-looking checkout solution facilitates the integration of new channels
New Swisscom store concept

“At Swisscom, we want to be a companion to our customers, guiding them through the digital space. Naturally, this makes it strategically and conceptually important for us to be a trailblazer in driving digitization. By introducing the web-based checkout solution by NTS Retail, we were able to reach several key milestones for the long-term development of our retail concept.”

Dominique Grecchi / Head of IT Experience / Swisscom

Care to learn more?

Download the full Case Study and learn more about the implemented solution and customized functionalities.

Khaireel A. Mohamed

Let's create something amazing together!

We'd love to help kickstart the digital transformation for your retail business. Just drop us a line or give us a call!

or call us