A connection beyond the sale

Convenient return handling and transparent repair processes are an essential cornerstone in realizing a consistently great customer experience. Assisting telcos and specialist retailers to maintain high customer retention rates is the key motivation behind our after-sales solutions. With quick and convenient return handling and effective repair order management, our tools become a valuable asset in building lasting customer loyalty.

Build a lasting relationship of trust with your customers

  • Generate a loyal customer base with perfect service
  • Deliver a great experience throughout all stages of the customer lifecycle
  • Seamlessly track repair orders and replacement devices
  • Access customer & product data to check existing warranties
  • Notify customers of repair proceedings and service offerings
  • Fully integrates with our commerce platform for a complete experience
People using credit card terminal

Return and exchange handling

NTS Retail allows you to handle returns and exchanges in a simple and straightforward way, thus offering customers the best possible service experience.

Sophisticated validation mechanisms guarantee maximum security against user errors and fraud activities.

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Repair and claim handling

Use our after-sales service solution to implement centralized, transparent handling of repair processes. Customers can proactively monitor the repair process and are automatically notified via e-mail or text message as soon as the status of their repair order changes. Fully integrated with our commerce platform and accessible from an easily customizable web-based GUI, you can adapt the solution to meet the exact requirements of your return policies.

Our portfolio of software solutions for telcos and specialist retailers

Customer engagement

Our range of customer engagement solutions has been tailored for the specific needs of telcos and specialist retailers. After-sales service is a key component of any customer engagement strategy, see how it aligns with our other solutions.

Retail management

Our powerful retail management software solution allows you to run your network of retail stores with confidence. Ramp up sales and increase productivity levels with our simple, intuitive suite of tools.

Commerce platform

NTS commerce platform is perfectly equipped to unify your business processes and data across the entire scope of your retail network. It serves as the technical foundation for all our customer engagement solutions.

Khaireel A. Mohamed

Let's create something amazing together!

We'd love to help kickstart the digital transformation for your retail business. Just drop us a line or give us a call!

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