Whenever a potential customer first sets foot into one of your stores, you have a great opportunity to win them over. The first few moments count and setting the right impression goes a long way...

If you are a frequent traveler, you might be able to relate to the following: It’s late at night or early in the morning. The first step along the way often lies in acquiring a SIM card.

Organizing waiting times as efficiently as possible can be a make or break factor in terms of the customer experience in sales environments with extensive consulting.

In our recent blog post, we shared insights from our research project exploring the potential of digital queuing solutions for telco retail settings. The findings from this research project have led...

Queue management is a common challenge, not only for public institutions like hospitals or government offices, but also in the private sector. Retail stores, customer support desks or restaurants and...